Mental health is an important and often overlooked aspect of our overall well-being. With so much attention paid to physical health, it’s easy to forget about taking care of our minds…
Frequently asked questions
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General Information
Yes, we are accepting new patients for psychiatry and therapy. Upon completed enrollment, you can be seen by one of our mental health providers within 48 hours. To get started, click here.
MediPsych is currently available to patients in California. All of our appointments are held remotely through Zoom, a secure platform. Please check back as we continue to expand our footprint nationwide.
We offer appointments 7 days a week, including weekends and evenings. Appointments are held between the hours 7am to 9pm PT.
If you're looking to reach our Support Center staff, you can do so Monday through Friday, 8am to 5pm PT.
Patients are typically seen between 1-3 business days after completing our online enrollment.
To ensure a productive Telehealth appointment, it’s essential to prepare your environment and technology in advance. Choose a quiet, private location where you can speak freely and focus without interruptions—avoid taking the appointment while driving, as the provider will finish the call immediately. Make sure you have a stable internet connection to prevent disruptions in audio or video. Log into the portal at least 10 minutes before your scheduled time to check any assessments needed prior the appointment. Additionally, have any relevant medical documents, questions, or notes handy.
For new patients, please visit our contact page to connect with a MediPsych patient care representative.
For existing patients, you can manage your care and reach out to the appropriate team depending on your question by logging into the patient portal.
MediPsych providers are mental health professionals, including Psychiatrists, Psychologists, Therapists, Clinical Social Workers, Physician Assistants and Psychiatric Nurse Practitioners.
Every provider goes through a rigorous hiring and vetting process and are selected for their ability to provide best-in-class care. Our providers join us with years of experience under their belt and active licenses in the states we serve.
After your initial consultation, your provider will be able to determine and recommend how often they would like to see you based on your treatment plan. At a minimum, psychiatric medication management requires a monthly visit between you and a MediPsych prescribing provider.
Treatment
MediPsych offers psychiatry and talk therapy services, including medication management for children, adolescents and adults, ages 6+.
MediPsych providers do not provide services for patients who require services as part of a Workers’ Compensation case. Please check with your health plan for a list of Workers’ Compensation providers.
MediPsych providers do not evaluate patients for Disability. Please check with your health plan for a list of providers who can evaluate you for Disability.
MediPsych providers require custody paperwork to provide care for children or adolescents whose parents are divorced.
MediPsych providers are licensed mental health professionals, including Psychiatrists, Psychologists, Therapists, Physician Assistants and Psychiatric Nurse Practitioners. Depending on your needs, you'll be matched with an appropriate provider who specializes in.
We treat a range of mental health conditions, including:
Anxiety, ADHD, Anger Management, Autism, Bipolar Disorder, Depression, Fibromyalgia, Eating Disorders, OCD, PTSD, Personality Disorders, Schizophrenia, Mood Disorders, and Tics & Tourette's Syndrome.
Yes, we have providers who specialize in treating children ages 6+, and adolescents ages 14+.
Absolutely. If there's a MediPsych provider you'd like to work with, please let a Patient Care Coordinator know and they'll match you with the provider of your choice, if available.
MediPsych providers do not evaluate patients for Disability. Please check with your health plan for a list of providers who can evaluate you for Disability.
Appointments & Scheduling
A telehealth appointment is one conducted virtually from wherever you're most comfortable. At MediPsych, we utilize Zoom for live and secure video conferencing between our patients and providers. You can use your mobile phone, iPad, tablet, or computer as long as you have a reliable internet connection and video camera.
For new patients, complete your enrollment here and a Patient Care Coordinator will be in touch to schedule your initial consultation.
For existing patients, please log in to your patient portal to schedule your next visit.
Missed appointments and Late Cancellations prevent MediPsych providers from being able to care for you and other patients who need care. Your health plan will not reimburse MediPsych for Missed appointments or Late Cancellations.
Suppose you miss your appointment, or cancel your appointment within 2 business days of your schedule visit. In that case, MediPsych will be forced to terminate your care and refer you back to your health plan for additional referrals.
Yes. All prescriptions, including non-controlled medications, require an appointment for assessment and medication management.
Insurance & Billing
We are directly contracted with the following insurance plans: Carelon Behavioral Health, Medi-Cal CA, L.A. Care, and Private
We offer cash rates for those who are uninsured or choose not to use their insurance. For more information, please contact us.
After you have enrolled and submitted your insurance information, our team will be able to provide you with a more accurate estimate of your costs. Please note that the final amount is determined once your visit is processed by your insurance company.
Yes, we accept FSA/HSA as payment for your appointments.
Yes, we accept Medi-Cal.
Prescriptions
MediPsych psychiatrists are able to prescribe medications that target the reduction of mental health symptoms, including antidepressants, antipsychotics and anti-anxiety medication.
You can request a prescription refill at the time of your appointment with your provider. Please remember, all prescription refills, including non-controlled medications, require an appointment for assessment and medication management.
Once we receive notification from your pharmacy that a prior authorization is required, we will submit the necessary paperwork to your insurance company. Approval of the prior authorization depends on your insurance company and may take up to 2 weeks.
All prescription refills require an appointment. If you are planning to be out of town, please notify your provider during your visit so they can make appropriate arrangements for you.
Most pharmacies will contact you when your medication is ready for pick-up. Prescribed medications are called in or sent in to the pharmacy electronically and are typically ready for same-day pick up based on the pharmacy's operating hours and workload.
If you do not receive notification from the pharmacy that your medication is ready, please contact them first to determine why there is a delay in completing the submission. If they have been unable to contact us, please notify us by logging into the patient portal and sending a message.